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Overview
Project
Project Management
PMBOK Guide
Program, Portfolio, Operations
Project Stakeholders
Tailoring
Business Documents
Project Management Data and Information

Project Environment

Overview
Project Influences
Organizational Structure Types
Project Management Office (PMO)
Governance Frameworks

Role of the Project Manager

Overview
PMI Talent Triangle
Powers of the Project Manager
Management vs Leadership
Leadership Styles

Project Integration Management

Overview
Develop Project Charter
Develop Project Management Plan
Direct and Manage Project Work
Manage Project Knowledge
Monitor and Control Project Work
Perform Integrated Change Control
Close Project or Phase

Project Scope Management

Overview
Plan Scope Management
Collect Requirements
Define Scope
Create WBS
Validate Scope
Control Scope

Project Schedule Management

Overview
Plan Schedule Management
Define Activities
Sequence Activities
Estimate Activity Durations
Develop Schedule
Control Schedule

Project Cost Management

Overview
Plan Cost Management
Estimate Costs
Determine Budget
Control Costs

Project Quality Management

Overview
Plan Quality Management
Manage Quality
Control Quality

Project Resource Management

Overview
Plan Resource Management
Estimate Activity Resources
Acquire Resources
Develop Team
Manage Team
Control Resources

Project Communications Management

Overview
Plan Communications Management
Manage Communications
Monitor Communications

Project Risk Management

Overview
Plan Risk Management
Identify Risks
Perform Qualitative Risk Analysis
Perform Quantitative Risk Analysis
Plan Risk Responses
Implement Risk Responses
Monitor Risks

Project Procurement Management

Overview
Plan Procurement Management
Conduct Procurements
Control Procurements

Project Stakeholder Management

Overview
Identify Stakeholders
Plan Stakeholder Engagement
Manage Stakeholder Engagement
Monitor Stakeholder Engagement

Ethics and Professional Conduct

PMBOK ITTO Cheat Sheet
PMBOK ITTO Usage Maps

Copyright Notice

Voice of the Customer

Definition of Voice of the Customer

The term to describe the stated and unstated customer needs or requirements.

Last updated: January 04, 2025

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